Eligibility for Refund
Refund requests can be made within 7 days of receiving the product, provided that:
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The item is unused, in its original packaging, and includes all labels.
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The customer provides a proof of purchase (order number and registered email).
Once the product is inspected and approved, a refund will be processed to the original payment method within 7 business days.
Full Refunds Will Be Issued When:
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The product arrives damaged or defective.
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The wrong product, model, or size was shipped.
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The order is lost or undelivered beyond the maximum stated delivery window.
Example
If a customer receives a dress with a manufacturing defect, they can send photos and order details to our support team. After verification, a refund or replacement will be issued.