Due to our international dropshipping operations, physical exchanges (sending an item back for a replacement) are not always possible.
However, we offer flexible solutions:
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Partial or full refund in case of verified damage, defect, or shipping error.
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Free replacement item, when applicable.
We do not accept exchanges for reasons of size or color dissatisfaction, except under special circumstances approved by customer support.
Example
If a customer receives the wrong size due to a warehouse mistake, we will resend the correct size free of charge.